Terms of service

Welcome to Matanhub. These Terms of Service (“Terms”) govern your access to and use of the Matanhub website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or purchase our products.

1. About Matanhub

Matanhub provides products and gifting solutions through its online store. Some products sold through our store are sourced, processed, and/or fulfilled by independent third-party suppliers and fulfillment partners.

Accordingly, products may be shipped directly from a third-party supplier or fulfillment partner rather than from a Matanhub facility.

2. Eligibility

By using our website or placing an order, you represent that:

You are legally capable of entering into a binding agreement.
The information you provide to us is accurate and complete.
You will use our website only for lawful purposes.
You will not use the website in a way that violates these Terms or applicable laws.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, availability, and other information on our website are accurate.

However:

Product colors may vary depending on your device or screen.
Product packaging may vary from images shown on the website.
Product specifications may occasionally change based on availability from our suppliers.
We do not guarantee that every product description, photograph, specification, or other content is completely error-free.

We reserve the right to correct errors, update product information, or modify product availability at any time.

4. Third-Party Suppliers and Fulfillment

Matanhub may use third-party suppliers and fulfillment providers to source, process, package, and ship orders.

As a result:

Your order may be shipped directly from a third-party supplier.
Products purchased in the same order may arrive in separate packages.
Shipping times may vary between products.
Packaging and shipping materials may differ from Matanhub-branded materials.
Return procedures may vary depending on the product.

Matanhub remains your point of contact for customer service. If you experience an issue with an order, please contact us at support@matanhub.com rather than contacting a third-party supplier directly.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that your order has been accepted or that the product is available for shipment.

We reserve the right to:

Accept or decline an order.
Cancel an order.
Limit quantities.
Correct pricing or product information errors.
Cancel orders that appear fraudulent or unauthorized.
Cancel orders when a product is unavailable.

If we cancel an order after you have paid, we will issue an appropriate refund to your original payment method.

6. Pricing and Payment

All prices displayed on our website are subject to change without notice.

Applicable taxes, shipping fees, or other charges may be added during checkout where required.

Payments are processed through third-party payment providers. By submitting payment information, you represent that you have authorization to use the payment method provided.

Matanhub does not store complete payment card information on its own systems when payment processing is handled by third-party payment providers.

7. Shipping and Delivery

Estimated shipping and delivery times are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Supplier processing times
Carrier delays
Weather
Holidays
Customs or import procedures
Incorrect or incomplete shipping information
Other circumstances outside Matanhub's reasonable control

Customers are responsible for providing an accurate shipping address.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.

8. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Before returning any product, customers must contact support@matanhub.com and receive return instructions.

Because Matanhub works with third-party suppliers and fulfillment partners, return addresses and procedures may vary by product.

Do not send products directly to a supplier unless Matanhub specifically instructs you to do so.

9. Cancellations

You may contact us at support@matanhub.com as soon as possible if you wish to cancel an order.

We cannot guarantee cancellation once an order has been processed or shipped by a third-party fulfillment partner.

If an order has already shipped, the Return & Refund Policy will apply.

10. Intellectual Property

All content appearing on the Matanhub website, including text, logos, graphics, photographs, designs, branding, and other materials, is owned by or licensed to Matanhub or its applicable content providers, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.

11. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of the website.
Use automated systems to scrape or collect website content without permission.
Submit fraudulent orders.
Provide false or misleading information.
Attempt to exploit discounts, promotions, or other offers improperly.
Upload or transmit malicious software or harmful code.

We reserve the right to restrict or terminate access to our website if we reasonably believe these Terms have been violated.

12. Third-Party Services and Links

Our website may use or link to third-party services, applications, websites, payment processors, shipping providers, or other platforms.

Matanhub is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

13. Disclaimer

To the extent permitted by applicable law, the Matanhub website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will be free of errors.
Product information will always be completely accurate.
Products will always be available.
Delivery estimates will always be met.

Nothing in these Terms excludes or limits any consumer rights or legal protections that cannot legally be excluded or limited.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Matanhub will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Matanhub and its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from:

Your violation of these Terms.
Your misuse of the website.
Your violation of applicable laws.
Your violation of the rights of another person or business.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected when you use our website.

17. Changes to These Terms

Matanhub may update these Terms from time to time.

When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms will be governed by the applicable laws of the jurisdiction in which Matanhub operates, without regard to conflict-of-law principles, except where applicable consumer-protection laws require otherwise.

19. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Return & Refund Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Matanhub regarding your use of our website and purchases made through our store.